Top 10 Stores on Boston for Customer Service

The list that has been presented has been compiled based on the scores from the Customer service index. They were rated accordingly.

Publix - Customer satisfaction score of 86

Publix is made up of six departments: Customer Service, Grocery, Meat, Produce, Deli, Bakery and Pharmacy and are run by a Store Manager and Assistant Store Manager. Each store provides specific products and services in its grocery, deli, bakery, produce, floral, meat, and seafood departments. Along with this, Publix provides a comprehensive "special order" service. Irregularly stocked or rare items from almost all departments, even some products carried only by Publix's competitors, can be ordered through this service. This service includes some products that are normally only found at health food stores, including organic meats, fruits, and vegetables, in addition to vegetarian and vegan products; hypoallergenic foods, and other specialty food items. This service can be used at any Publix customer service counter. The customer service counter also provides check cashing, money orders, Western Union services, Rug Doctor Rentals, and lottery tickets. Publix pharmacies have also been consistently ranked number one in customer satisfaction by independent research companies.

CostCo – Customer satisfaction score of 84

CostCo is a membership warehouse club which is dedicated to bringing their members the best possible prices on quality brand-name merchandise. Costco provides a wide selection of merchandise, plus the convenience of specialty departments and exclusive member services, all designed to make the shopping experience a pleasurable one.

Costco has three types of membership: Executive, Business, and Gold Star. Executive Members earn a 2% Annual Reward on most Costco purchases, and receive additional benefits on member services

Nordstrom – Customer satisfaction score of 83

Nordstrom, Inc. is a leading fashion specialty retailer offering clothing, shoes and accessories for men, women and children. Their policy is to provide customers with the best possible service—and to improve it every day.

Barnes and Noble – Customer satisfaction score of 82

Barnes & Noble, Inc. is a leading retailer of content, digital media and educational products.  Booksellers LLC (www.bncollege.com) serves students and faculty members at colleges and universities within Boston.

Lowes – Customer satisfaction score of 82

Lowe’s primary target is to help customers improve and maintain their homes. They aim to provide inspiration and support in meeting the changing needs of their customers. Their motto is “Never Stop Improving” and their customers can attest to that.

Office Max – Customer satisfaction score of 82

OfficeMax Incorporated seeks to provide products, solutions and services to businesses at home or in the office. The company provides office supplies and paper, print and document services, technology products and solutions, and furniture to businesses and consumers. OfficeMax has been named one of the 2013 World's Most Ethical Companies, and is the only company in the office supply industry to receive Ethics Inside® Certification by the Ethisphere Institute.

Staples – Customer satisfaction score of 81

Staples boasts a world-class retail, online and delivery business and lets customers shop however and whenever they want, whether it’s in store, online or on mobile devices. Staples offers more products than ever, in categories such as technology, facilities and break room, furniture, safety, and medical, as well as Copy and Print and Staples® EasyTechsm services.

Kohls – Customer satisfaction score of 81

Kohl's stores feature nationally recognized brand-name merchandise, exclusive labels, and private-branded goods, virtually the same merchandise mix as traditional department stores. The stores sell a variety of goods, such as apparel, shoes, and accessories for women, children and men, and home products such as small electronics, kitchen electrics, electric shavers, toothbrushes, vacuum cleaners and floor care, bedding, toys and luggage.

Dillard’s – Customer satisfaction score of 81

Dillard's, Inc. is an upscale department store chain. Dillard’s operates both a Men's and Women's store.

Sam’s Club – Customer satisfaction score of 80

Sam's West, Inc. is the original name of Sam's Club and is an American chain of membership-only retail warehouse clubs owned and operated by Wal-Mart Stores, Inc. In addition to allergy screenings, Sam’s Club pharmacies offer year-round immunizations for adults 18 years and above. Licensed pharmacists can administer walk-in flu shots and nine important immunizations recommended to help protect against serious diseases like pneumonia, shingles and whooping cough. Sam’s Club Pharmacy provides savings and preventive care to each community it serves.